At Go Sandwip, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application for Bike and CNG ride-sharing services. By using Go Sandwip, you agree to the practices described in this policy.

1. Information We Collect

To provide a reliable ride-sharing service, we collect the following types of information:

• Account Information: Your name and phone number provided during registration.
• Location Data: We collect precise location data from your mobile device when the app is running (foreground or background). This is strictly necessary to:
  • Find the nearest Bike or CNG driver for you.
  • Track your ride in real-time for safety.
  • Calculate accurate fares based on the distance traveled.
• Ride Information: Details of your pickup point, destination, and the specific vehicle type (Bike or CNG) used.
• Device Information: Technical details such as your phone model and operating system to ensure the app runs smoothly.

2. How We Use Your Information

We use your data to:

• Match your ride request with available Bike or CNG drivers.
• Enhance your safety through real-time GPS monitoring during trips.
• Provide customer support and resolve any fare disputes.
• Send you ride receipts and important service updates via the app or SMS.

3. Sharing of Information

We do not sell your personal data. We only share information in these specific cases:

• With Drivers: We share your name and pickup location with the Bike or CNG driver so they can find you.
• For Your Safety: If you use the "Share Trip" feature, your live location is shared with the contact you choose.
• Legal Requirements: We may disclose information if required by the laws of Bangladesh or in response to official legal requests.

4. Data Security

We use standard security measures to protect your information from unauthorized access. While we work hard to keep your data safe, please remember that no digital transmission is 100% secure.

5. Your Rights and Control

• Location Permissions: You can disable location tracking in your phone settings, but the app will not be able to book rides without it.
• Account Deletion: You can request to delete your account and personal data at any time through the in-app support.
• Ride History: You can view all your past Bike and CNG trips directly within the "History" section of the app.

6. Children’s Privacy

Go Sandwip is intended for users aged 18 and older. We do not knowingly collect information from children.

7. Changes to This Policy

We may update this policy as we grow. We will notify you of any changes through the app.

8. Contact Us